1. Collection and Use of Personal Information

When you use services from AHMED GULZAR UK LTD, we may ask you to provide personal information. AHMED GULZAR UK LTD will use this information in accordance with this privacy policy. You are not required to provide the personal information we request, but in many cases, if you choose not to provide it, we will not be able to provide our products or services to you, nor will we be able to respond to any issues you may encounter.

Here are some types of personal information that AHMED GULZAR UK LTD may collect and examples of how we use such information:

2. What personal information do we collect

When you create an account, purchase products, or contact us, we may collect various information, including your name, mailing address, phone number, email address, contact preferences, and more.

When you use the AHMED GULZAR UK LTD platform to purchase goods or gift cards, we may collect information relating to the individuals you provide, such as name, mailing address, email address, and phone number. AHMED GULZAR UK LTD will use this information to fulfil your requests, provide relevant products or services, or for anti-fraud purposes.

In certain jurisdictions, to comply with legal requirements, we may ask users to provide government‑issued identification documents, but only in a limited number of cases, such as customs declarations.

4. How we use your personal information

We will notify you promptly of the latest product releases, updates, and event previews. If you do not wish to be included in our mailing list, you can opt out at any time by updating your preferences.

We may use your personal information (such as email address or phone number) to verify and confirm user identity.

We may use personal information to send important notifications, such as order information relating to purchases. As this information is essential for communications between you and the company, you cannot opt out of receiving such messages.

We will also use personal information for internal purposes such as auditing, data analysis, and research to improve AHMED GULZAR UK LTD’s products, services, and customer communications.

5. Collection and use of non‑personal information

We also collect and use data that is not directly linked to any specific individual. We may collect, use, transfer, and disclose non‑personal information for any lawful purpose. The following are examples of non‑personal information we may collect and how we use it.

We collect information such as occupation, language, postcode, area code, unique device identifier, referral URL, location, and the time zone where the user is accessing the service, so we can better understand customer behaviour and improve our products, services, and advertising.

We collect information relating to customer activity on our website. We compile this information to help us provide more useful content and understand which parts of our website, products, and services are of most interest. For the purposes of this privacy policy, aggregated data is treated as non‑personal information.

We may collect and store detailed information about how you use our services, including search queries. This information may be used to improve the relevance of our service results. This information generally does not include your IP address, except in limited cases where we need to ensure the quality of our online services.

6. Cookies and other technologies

AHMED GULZAR UK LTD may use cookies and other technologies such as pixel tags and web beacons in our website, emails, and advertising. These technologies help us better understand user behaviour, show which parts of our website people visit, measure the effectiveness of advertising and online search, and make improvements accordingly. We treat information collected via cookies and similar technologies as non‑personal information. However, if local law treats Internet Protocol (IP) addresses or similar identifiers as personal information, we will also treat such identifiers as personal information. Similarly, for the purposes of this privacy policy, if we combine non‑personal information with personal information, the combined information will be treated as personal information.

Like most internet services, we automatically collect some information and store it in log files. This includes IP address, browser type and language, operating system, date/time stamps, and similar data.

We use this information to understand and analyse trends, administer the website, monitor user behaviour, improve our products and services, and gather broad demographic information about our user base. AHMED GULZAR UK LTD may use such information in our marketing and advertising services.

Pixel tags allow us to send emails in a readable format and confirm whether an email has been opened. We may use this information to reduce or cease sending emails to customers.

7. Other

In accordance with applicable laws, legal processes, litigation, and requirements from public authorities and government departments both within and outside the United Kingdom, AHMED GULZAR UK LTD may disclose your personal information. We may also disclose information about you if we determine that disclosure is necessary or appropriate for national security, law enforcement, or other matters of public importance.

We may disclose your information if we reasonably believe it is necessary to enforce our terms and conditions or protect our operations or users. In addition, in the event of a reorganisation, merger, or sale, we may transfer all personal information we collect to the relevant third party.

AHMED GULZAR UK LTD places great importance on the protection of personal information. We use encryption technologies such as Transport Layer Security (TLS) to protect your personal information during transmission. When storing your personal data, we use computer systems with restricted access, located in facilities protected by physical security measures. Your account password is stored in encrypted form, including when using third‑party storage.

8. Privacy issues

If you have any questions or concerns regarding the privacy policy or data processing of AHMED GULZAR UK LTD, or wish to make a complaint about a potential breach of applicable UK data protection laws, please contact us. You may contact our support team at any time using the published contact details for AHMED GULZAR UK LTD.

When we receive privacy enquiries or access/download requests, we will identify and categorise the enquiry and seek to resolve the specific issues you have raised. If your query raises significant matters, we may ask you to provide further information. We will respond to all substantive enquiries. If you are not satisfied with our response, you may refer your complaint to the relevant supervisory authority in your jurisdiction. If you contact us, we will provide information about applicable complaint routes based on your circumstances.

AHMED GULZAR UK LTD may update this privacy policy at any time. If we make material changes to our privacy policy, we will post a notice and the updated policy on our company website.